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Terms and Conditions

1. Minimum order for door to door delivery fee is RM50. Delivery is limited to certain areas within Klang Valley. Orders above RM500 is considered bulk order and enquiries can be done at www.bakedkl.com.

2. All baked goods are homemade. Note that seasonal or festive gift packaging depends on availability and will source for a similar option if unavailable.

3. For pick up, full pick up address will be emailed to you after full payment is made.

4. For delivery, please understand that sometimes delivery times can be affected due to situations beyond our control such as accidents, weather and traffic jams. 

5. Delivery time may be affected due to bad weather or traffic conditions. 

6. Payment cut off time is 12pm. Payment made after 12pm will be processed the next working day.

7. For FAQ, Storage and others, please go to www.bakedkl.com

8. All our products will be delivered by Goget or Zepto delivery during the delivery transit all responsibility will be passed between the logistic company and the customer.

Your order/s will be delivered to you on your selected date, and in the event our delivery partner fail to deliver entirely, we will fully refund the delivery fee should you ask for a refund with the condition that the goods has not been received.

While the runner would like to deliver your item on time, please note that we are not able to promise on the delivery time slot you selected as it's only a preferred guide time, delivery could be earlier or later than your preferred time slot as all deliveries are subjected to traffic condition, weather and any unforeseen circumstances.

We will not re responsible for any mistake or delay caused by the customer such as incomplete address, incorrect contact number or any other incorrect details provided by the customer inclusive if there are no people to receive the item during the delivery (whether during the preferred time slot, or other than the preferred time slot).

Please also ensure that on the delivering date, the receiver mobile number is reachable. There will be times where runner will need to be able to confirm the receiver attendance at the delivery address before they proceed with the delivery, and there will be times where runner  will need to be able to contact you when they are not able to locate the correct address you provide and thus need your guidance. In such  case if the receiver's contact number is not reachable or unanswered, we or our delivery partner will not be responsible for any delay cause by such reasons or circumstances similar to the above.

In the absent of receiver during the delivery, re-delivery can be arranged at additional cost.

Do check the goods received are in good condition. All our homemade desserts are not returnable or refundable. 

Your order/s will be delivered to you on  your sele